Qurate Retail, Inc.'s Mike George on the evolving state of retail

Following his election to chairman of the NRF Board of Directors, Qurate Retail, Inc. President and CEO Mike George took the stage at NRF 2020 Vision: Retail's Big Show to describe the evolving state of retail.

“We're clear-eyed about the pace of technology change and disruption. ... And yet amidst all this change and challenge, the much-anticipated, much-hyped retail apocalypse never arrived. It was a no-show," George said. "Ninety-eight percent of retailers are small businesses in towns and cities across the country, deeply entrenched in their community, playing a much bigger role than just selling stuff. We've been given this precious gift — this gift to be able to uplift and inspire millions of consumers and millions of team members every single day.”

Watch the video to hear George's full remarks on this critical moment in retail's reinvention. 

More from NRF 2020

NRF 2020: Retail’s Big Show
Chip and Joanna Gaines at NRF 2019
Building a retail empire starts in the empire city. Find your vision at NRF 2020.
Read more
How data drives decisions at TechStyle
Retail Gets Real episode 158: Laura Joukovski, president of global fashion brands, on the brand’s unique approach.
Read more
NRF Innovation Lab highlights and the future of AI in retail
NRF Innovation Lab at NRF 2020
Retail Gets Real episode 157: Inside the NRF Innovation Lab with Forrester’s Sucharita Kodali and the founder of Pathr.
Read more