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Software Sourcebook » Store Systems » Customer Relationship Management (CRM)
Products in feature category Store Systems » Customer Relationship Management (CRM)
Celerant Technology is a retail technology provider offering unparalleled and seamless multi-channel integration to retailers across all industries. Since 1999, Celerant has consistently accelerated business growth and efficiency through unique innovations such as: POS, inventory management, data warehousing / mining, integrated ecommerce, mobile applications and back office - to name a few. With an open and collaborative environment, the company focuses on each retailer's specific integration needs to form genuine, enduring partnerships. As a mid-market retail system leader, Celerant provides solutions and expert advice to continually accelerate retail growth.
ChainDrive is a complete end-to-end scalable Fully Integrated Cross-Channel Retail Management Solution that enables retailers to gain greater control over all of their Retail, e-Commerce and Wholesale business processes. Specifically designed and developed by retail and industry professionals, ChainDrive identifies and addresses the pain-points retailers face today. By leveraging data obtained from all operational channels, ChainDrive delivers clear, concise and actionable information, providing the tools needed to manage performance, track productivity and improve efficiencies throughout the organization. Catering to the demands of today's omnichannel retail marketplace, ChainDrive truly provides a single integrated solution that facilitates all aspects of operations for today's online and offline retailer. From Point of Sale, Mobile, Merchandising to Order Fulfillment all the way through to Financials, ChainDrive offers flexible, user friendly cross channel solutions specifically designed for the Apparel, Footwear, Jewelry, Sporting Goods, Department Store and Specialty markets.
Dydacomp solves the inventory and order management needs of small to medium-sized retail businesses to streamline processes and drive growth through automation and control in areas such as inventory, order fulfillment, customer and supplier management, shipping and more. Multichannel Order Manager (M.O.M.) is the leading on-premise PCI compliant inventory, order and customer management software for eCommerce, multichannel and distribution businesses. Freestyle Commerce is the cloud-based solution for growing multichannel retailers that automates and centralizes the management of inventory and order processing and fulfillment efforts from the receipt of the order through shipping in one solution. Visit www.dydacomp.com to learn more.
Epicor Retail CRM and CRM Services let you understand your customers in depth, closely align your marketing with their interests and needs, and deliver highly engaging, personalized service that will keep them coming back. CRM features rich, complementary tools that provide all your stores and sales channels with a single view of your customers, including multi-channel purchase history for use in clienteling and suggestive selling, and let you easily generate lists of customers based on RFM measures, market basket analysis, capture and retention rates and other attributes. This enables you to effectively manage your customer touchpoints, target the right customers and identify incremental value from your marketing programs.
Epicor Retail Store is the market leader for POS in North America (excluding grocery and convenience). This acclaimed solution includes advanced mobility options that will engage and delight your customers; intelligent enterprise connectivity to support inventory and product queries, cross-channel order management and CRM; plus full-featured, .NET POS and back-office applications. Epicor Retail Store combines the depth and breadth of functionality needed for today's most demanding challenges, with the flexibility and extensibility to grow your system over time.
Island Pacific is a leading provider of software solutions to the retail industry. Our high value, innovative solutions help retailers improve efficiency and effectiveness of their operations and build strong, long lasting relationships with customers. To meet a more mobile and demanding consumer, retailers need to deliver on the consumer's terms. Island Pacific's SmartSuite provides a real time view of stock availability across all retail channels. The intelligent, dynamic and flexible solution allows customers to shop how, where and when suits their needs. Our software helps retailers ensure they have the right product range at the right time across all retail touch points. Our strong forecasting, merchandise and assortment planning, allocation, replen and merchandising solutions allow retailers to drive sales and profitability across all channels enhancing the customer experience.
JDA delivers next-generation, end-to-end retail planning and execution solutions and services to help retailers profitably orchestrate a consistent, multi-dimensional brand experience in the era of synchronous shopping. Integrated solutions for retail planning and store operations include: merchandise operations, merchandise financial planning, assortment planning and assortment optimization, space and category management, price and promotion management, inventory management, workforce management, mobility, task management and demand forecasting.
MICROS is a global leader in technology solutions for retailers, offering a seamless omni-channel experience to their customers. MICROS' omni-channel platform provides the functionality that allows retailers to successfully engage their customers; with point of sale, eCommerce, mobile, loyalty and CRM, loss prevention, distributed order management, inventory management, merchandise planning, and clienteling and assisted selling solutions. Services include platform implementation and integration, strategic business consulting, design services including creative and user experience, hosting, and managed services. Over 2,000 retailers around the world rely on MICROS to strengthen their businesses and deliver results across all consumer touchpoints: store, web, direct and mobile.
Profitbase, a Microsoft Gold Certified Partner, provides retailers with one consolidated view of information in intuitive browser-based dashboards and reports so they have the business insight and information they need to make better decisions to optimize their businesses. Profitbase Retail modules include Category Sales; Store Sales; Inventory, Non-Sales Transactions, Payments, Efficiency, Basket Analysis, Promotions, Comp Store Sales, Seasonal Sales and more. Profitbase Planning offers integrated P&L Budgeting and Forecasting with built-in automation and automatic consolidation. Profitbase solutions are easily deployed offering lower risk, fast time to value and low cost of ownership, so retailers can make Better Faster Decisions.
Raymark empowers retailers to run great businesses with our suite of integrated, end-to-end applications for retail store operations, customer-centric retailing, planning and inventory management, and reporting and business intelligence. All of our solutions work together in real-time to maximize operational efficiency, resulting in the most complete and efficient retail management solutions on the market today. Raymark
Retail Pro International (RPI) is a global leader in retail management software that is recognized world-wide for rich functionality, multi-national capabilities, and unparalleled flexibility. For over 25 years, RPI has innovated retail software solutions to help retailers optimize business operations and have more time to focus on what really matters - cultivating customer engagement and capitalizing on retail's trends. Retail Pro is the chosen software platform for omni-channel strategy by serious retailers everywhere. To learn more, visit www.retailpro.com.
Tomax Retail.net is the leading cloud-based solution for integrated retail management. It's a single platform from master data, merchandising, store operations, workforce and the customer experience. The platform includes: - Sophisticated master data management, retail pricing, promotion, replenishment and purchase order management. - Store operations across inventory, in-store merchandising, cash management and daily operations, labor scheduling and time and attendance functions. All on mobile devices as well as browser clients. - A customer experience connected in realtime to enterprise pricing, inventory and customer information and features a flexible UI, guided selling options, and order management - on fixed and mobile clients. - A realtime platform for integration to specialized solutions for online services, analytics and ERP solutions.
At RunIt Systems, we believe that a Point of Sale System should become your tool for making more money, plain and simple. Our deep size-based inventory matrix enables specialty retailers (Clothing/Apparel, Footwear/Shoe & Sporting Goods) to understand more than ever about the items they carry. Our reporting functions simplify the process of uncovering opportunities that may have been hidden in the past. Combining the most critical information with up-to-the- minute, real-time access to every store from any PC, Phone/iPad, or Android means that you can take the right actions, whenever you need to, and from wherever you happen to be. And with our new iPod/iPad POS extension, you can take your business to places previously unimagined.
SAS® solutions for retail enable delivery of the superior customer experience required for success in today's hypercompetitive world. These are the only solutions available to the retail industry that automate key business processes with powerful analytics from the SAS Business Analytics Framework. SAS Customer Intelligence starts with analytic marketing solutions that provide retailers with deep insights about their best customers. These capabilities are then complemented by a broad suite of campaign and customer relationship management solutions that allow retailers to automate the delivery of more personalized customer communications and interactions that foster deep relationships.
To keep today's highly connected, empowered customers, retailers must respond with exceedingly relevant multichannel offers - while keeping an eye on profit margins. SAS' omnichannel solutions help retailers differentiate their organizations by providing deep insights and optimized processes so they can exceed expectations, build loyalty and increase ROI. SAS® for retail solves your toughest challenges with size optimization; price optimization; analytics and visual analytics; assortment and merchandise planning; forecasting; social media; and customer insight. SAS?is used at 91 of the top 100 companies on the 2013 Fortune Global 500 list and has served retailers for 38 years.
UTC RETAIL offers a suite of store solutions, including software, hardware and services, which help retailers to thrive in the ever-changing and always accelerating retail climate. With 27 years of experience and over 450,000 store-level installations, we have been recognized as the industry leader in delivering outstanding service and exceptional value. By leveraging innovative, modern technology, our solutions provide you greater flexibility across multiple channels and platforms, and extend the long-term benefits of your investment, well into the future. For more information on UTC RETAIL, visit us at www.utcretail.com.
Vea Retail Analytics Software - better business decisions start here. Fully operational for browser or desktop, Vea Software and Vea Web Portal optimize your retail operations improving staffing, marketing, store layout, customer experience and more. Select from an unlimited number of KPI metrics by easily integrating Vea with data sources such as people counters, POS, mobile device interior analytics, staffing, websites and weather. Make informed decisions throughout your organization when top level executives, regional and store managers are presented with actionable visuals for their specific needs. Smarter, faster business decisions are made with real-time performance data at your fingertips.
Jesta I.S. is an international supplier of integrated software solutions for brand manufacturers, wholesalers and retailers specializing in apparel, footwear, accessories and hard-goods verticals. Jesta's Vision Suite is a modular platform that eliminates the inefficiencies and inaccuracies of disjointed applications. It builds scalable business operations, helps increase market share and improve margins across the entire supply chain - from product design to omni-channel retail. Customers include Perry Ellis International, Puma, Genesco, J.McLaughlin, Town Shoes, The Marine Corps Exchange, Cole Haan, Corporativo Ferrioni, Vera Bradley, DSW and Carter's, among others. Please contact us for a free consultation and demo.
Yourcegid Retail is a cloud-based retail management solution that integrates a broad range of functionality - including POS and store operations, omnichannel, inventory management and merchandising, reporting and analytics, BI, CRM and customer loyalty - into a single platform. The real time, feature rich solution enables you to enhance the customer experience, optimize operational efficiency, and ensure ongoing profitable growth. Easy to use and flexible, Yourcegid Retail empowers you to do retail your own way.