For optimal user experience, please upgrade your browser.
www.epicor.com
804 Las Cimas Parkway
Austin, TX 78746
Phone: (800) 992-9160
Contact: Please e-mail or call
Email: retailinfo@epicor.com
NRF Associate Member
Epicor Retail CRM
Epicor Retail CRM and CRM Services let you understand your customers in depth, closely align your marketing with their interests and needs, and deliver highly engaging, personalized service that will keep them coming back. CRM features rich, complementary tools that provide all your stores and sales channels with a single view of your customers, including multi-channel purchase history for use in clienteling and suggestive selling, and let you easily generate lists of customers based on RFM measures, market basket analysis, capture and retention rates and other attributes. This enables you to effectively manage your customer touchpoints, target the right customers and identify incremental value from your marketing programs.
Target Retailer/Client:
Arts & Crafts; Books, Music, Video/DVDs; Department; Discount; Drug; Electronics; Health & Beauty; Home Furnishings; Internet Retailer; Novelty; Office Supply; Pet & Pet Supplies; Specialty - Hardlines; Specialty - Softlines; Sporting Goods
Hardware Platforms:
Windows-based
Operating Systems:
Microsoft Windows
Software Group:
Microsoft Windows Vendors
Number of Retail Clients:
350
Remote Access:
Yes
Programming Language:
Contact us
Database Name:
Microsoft SQL Server and Oracle
Pricing:
Contact us
Number of Installs:
120
Year Introduced:
1996
Representative Clients:
Ann Inc., Build-A-Bear Workshop, Charming Charlie, DTLR, Michael Kors, Tory Burch
Direct Support:
Yes
3rd Party Support:
No
Multi-Currency:
Yes
3rd Party Interface:
Yes
Interface To Whom:
Contact us
Web Demo:
Yes
Geographic Areas Sold:
Asia; Australia/New Zealand; Europe; North America; United Kingdom; United States
Annual Retail Sales - Target Customer:
All Groups
ARTS (Association for Retail Technology Standards) Compliance:
ARTS Retail Data Model:  No
Unified Point of Service (UnifiedPOS):  No
ARTS XML Standard XML Schemas:  No
Application Functions
Strategic Information Tools
Store Systems
Internet Systems
Advertising, Marketing and Promotion