State of Retailing Online

Members Only

SORO 2018 is a free download for NRF members and is available for non-members to purchase from Forrester Research

The annual State of Retailing Online study conducted by NRF and Forrester examines the impact of ecommerce and provides key metrics for benchmarking.

The survey examines retailer attitudes and investment levels for critical digital commerce issues.

three women sit on a bench with their shopping bags
State of Retailing Online 2018

As the line between the digital and physical worlds continues to blur, many retailers are focusing on digital store initiatives in 2018. 

The new normal: How retailers continue to evolve

Episode 59 of Retail Gets Real: Forrester Retail Analyst Sucharita Kodali outlines findings from the State of Retailing Online 2018 report.

Unsplash woman walking through shopping experience

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