Members Only
SORO 2020 is a free download for NRF members and is available for non-members to purchase from Forrester Research.
The annual State of Retailing Online study conducted by NRF and Forrester examines the impact of ecommerce and provides key metrics for benchmarking.
The survey examines retailer attitudes and investment levels for critical digital commerce issues.
Recommended reading
Wayfair rides strong growth in spending on home goods
A look at the top ecommerce retailers from NRF’s 2020 Hot Retailers list.
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2020 Hot 100 Retailers
Investments in digital, ecommerce and omnichannel paid off for retailers.
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How online pharmacy Capsule gained momentum during the pandemic
Retail Gets Real episode 180: Founder and CEO Eric Kinariwala shares how the company reworked the pharmacy model.
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Through the retail lens: The impact on inventory
Deborah Weinswig on turnover rates and ways to alleviate losses.
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How retailers can handle the oncoming rush of returns
They’re considering safety, logistical and financial issues.
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IHOP and Chipotle test in-house deliveries to keep customers fed
A look at the top restaurant retailers from NRF’s 2020 Top Retailers list.
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