State of Retailing Online

Members Only

SORO 2020 is a free download for NRF members and is available for non-members to purchase from Forrester Research

The annual State of Retailing Online study conducted by NRF and Forrester examines the impact of ecommerce and provides key metrics for benchmarking.

The survey examines retailer attitudes and investment levels for critical digital commerce issues.

Cybersecurity for ecommerce
 
The State of Retailing Online 2020

An overview of metrics from 2019 as well as retailers’ key priorities, investments and challenges for 2020. 

 

Recommended reading

NRF announces new format, theme and timing for NRF 2021
 
default image
The annual event will take place in-person at the Javits Convention Center in New York City June 6-8, 2021.
Read more
How customer emotion affects the user experience
 
The behavioral science behind getting shoppers to purchase.
Read more
Through the retail lens: Finding opportunity
 
Woman shops online on a laptop
Futurist Crystal Washington on facilitating better online experiences and customer relationships.
Read more
The Home Depot and Lowe’s benefit from consumers’ extended time at home
 
A look at the top home improvement retailers from NRF's 2020 Top 100 Retailers list.
Read more
Albertsons rides pandemic sales boost to IPO offering
 
A look at the top supermarket retailers from NRF’s 2020 Top Retailers list.
Read more