Nordstrom’s playbook for fostering diversity and inclusion

Retail Gets Real episode 233: Taking DE&I efforts to the next level

Building a diverse company starts with the workforce and carries all the way through to serving  and understanding customers. But how can leaders foster a more inclusive environment? It starts with relinquishing power and decision-making to focus on listening. Nordstrom’s Fanya Chandler, SVP of the Southwest Region and Personal Styling, and Gemma Lionello, EVP, General Merchandising Manager of Accessories and Beauty, share the progress they're making in DE&I, and why their strategy is important for the business as a whole.

Listen to the full episode to learn more about the ways Nordstrom is building a more inclusive retail culture and how they hope to spread a chain reaction throughout the industry.

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