Nordstrom’s playbook for fostering diversity and inclusion

Retail Gets Real episode 233: Taking DE&I efforts to the next level
Director, Social Media & Digital Communications
Retail Gets Real is sponsored by

Building a diverse company starts with the workforce and carries all the way through to serving  and understanding customers. But how can leaders foster a more inclusive environment? It starts with relinquishing power and decision-making to focus on listening. Nordstrom’s Fanya Chandler, SVP of the Southwest Region and Personal Styling, and Gemma Lionello, EVP, General Merchandising Manager of Accessories and Beauty, share the progress they're making in DE&I, and why their strategy is important for the business as a whole.

Listen to the full episode to learn more about the ways Nordstrom is building a more inclusive retail culture and how they hope to spread a chain reaction throughout the industry.

Related content

How IKEA innovates in sustainability and customer experience
 
Javier Quiñones, CEO and chief sustainability officer at IKEA U.S., cutting a banner.
Retail Gets Real episode 368: IKEA's Javier Quiñones on staying ahead in sustainability.
Read more
How Kraft Heinz deploys omnichannel strategies
 
Kraft Heinz products including ketchup, cream cheese and mac & cheese.
Retail Gets Real episode 367: Chief Omnichannel Sales and Asian Emerging Markets Officer Cory Onell on shopping today.
Read more
How to fight back against organized retail crime
 
Retail security
Retail Gets Real episode 366: Representative Glenn Ivey and JCPenney's Angela Hofmann talk about ORC.
Read more