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The NRF Foundation shapes retail’s future by building awareness of the industry through statistics and stories; developing talent through education, experiences and scholarships; and fostering career growth among people who work in retail.

The NRF Foundation shapes retail’s future by building awareness of the industry through statistics and stories; developing talent through education, experiences and scholarships; and fostering career growth among people who work in retail.

 
Retail Industry Fundamentals
 
The Retail Industry Fundamentals credential helps train and advance both entry-level retail associates and first-time job seekers. It is an industry-led and validated program that focuses on five core areas:
• Basic work fundamentals
• The business of retail
• Customer focus
• Getting and keeping jobs in retail
• Selling
 
 
Customer Service and Sales
 
The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). Individuals taking the course will learn:
• Products and services
• Assessing and meeting customer needs
• Preparing for selling, gaining customer commitment and closing the sale
• The basics of store operations and inventory control
• The process of merchandising
• The importance of common employability skills
• Crafting a polished resume
 
 
Advanced Customer Service and Sales
 
The Advanced Customer Service and Sales credential is designed for sales and service associates looking to expand their skills in retail and other sales and service-focused industries. Individuals taking this course will learn:

• Preparing for selling
• Gaining customer commitment and closing a sale
• Developing and implementing plans for selling and follow-up
 
About the Credential Exams
Our credential exams are based on the National Skills Standards and developed by retail industry experts and analysts with first-hand knowledge of the skills essential to today’s workplace. Exam writers include frontline workers, managers, instructors, curriculum developers and training providers. The NRF Foundation selects writers and reviewers who respect and consider the diversity of work environments, race, ethnicity, gender, disabilities, age and other factors.

Note: RISE Up credential exams are only administered at U.S.-based testing locations.