For optimal user experience, please upgrade your browser.
Retail Careers
Sheraton Times Square Hotel | New York, NY
October 21, 2018 | 6:00 pm to October 23, 2018 | 12:00 pm

Floating Widget

Floating Share Widget

Registration open!

Apply to attend. See full agenda below.

Retail Works Summit is an exclusive event hosted by the NRF Foundation to enable dynamic partnerships between leaders from workforce and job readiness organizations and senior retail executives and recruiters whose companies offer meaningful employment to millions of Americans.

Now more than ever, retailers need to hire skilled workers to operate and grow their businesses. We believe that by connecting workforce and job readiness organizations with retailers we can bridge the gap between an industry in need and an untapped source of jobseekers.

Meet the host committee
  • Laurie Bouillion Larrea, President, Workforce Solutions Greater Dallas
  • Chad Frazell, Senior Vice President, Human Resources, Tractor Supply Company
  • Gordon Gough, President & CEO, Ohio Council of Retail Merchants
  • Clyde McQueen, President & CEO, Kansas City Full Employment Council
  • Karin Norrington-Reaves, CEO, Chicago Cook Workforce Partnership
  • Curtis Picard, President & CEO, Retail Association of Maine
  • Ted Potrikus, President & CEO, Retail Council of New York State
  • Nick Schultz, Executive Director, Pacific Gateway (Los Angeles)
  • Stephanie Veck, Project Director Maher & Maher / Former Director, Colorado Workforce Development Council
  • Melissa Kremer, SVP Talent & Org Effectiveness, Target

This highly interactive learning and networking event is designed to provide a candid look at the retail industry and explore how retailers can partner strategically with workforce and job readiness organizations to help the millions of people served by by those groups explore promising retail careers. 

There is no registration fee to attend the event! The Retail Works Summit is being underwritten by the NRF Foundation. Once you apply to attend, the NRF Foundation will review your details and be in touch within 10 business days with an update on your status. If your registration is approved, you will receive confirmation details and instructions for reserving your hotel accommodation. Attendees are responsible for their own travel and accommodation costs. However, a portion of the hotel room rate will be subsidized for workforce and job readiness attendees.

The retail industry supports more than 42 million jobs across the U.S., making it the nation’s largest private-sector employer. As the industry transforms, so does its workforce needs. APPLY TO ATTEND.

Chris Baldwin, Bj's Wholesale Club CEO

Chris Baldwin
CEO, BJ's Wholesale Club
Chair, NRF Board of Directors

Executive Vice President, Chief People Officer for Walmart

Jacqui Canney
Executive Vice President & Chief People Officer, Walmart

Ellen Davis

Ellen Davis
President, NRF Foundation
SVP of Research and Strategic Initiatives, NRF

Christine Deputy, CHRO, EVP Human Resources, Nordstrom

Christine Deputy
Chief Human Resources Officer and EVP Human Resources, Nordstrom

Jeff Gennette

Jeff Gennette
Chairman & CEO, Macy's

John Hawkins, Director of Workforce Development

John Hawkins
Director of Workforce Development and Strategic Partnerships. Emsi

Karin M. Norington-Reaves

Karin M. Norington-Reaves
CEO, Chicago Cook Workforce Partnership
NRF Foundation Board Member

•	Yustina Saleh, Senior Vice President of Data and Analytics, Emsi

Yustina Saleh
SVP of Data and Analytics, Emsi

Justin Smith, Vice President of Talent Planning & Acquisition, Qurate Retail Group

Justin Smith
VP of Talent Planning & Acquisition, Qurate Retail Group


Schedule of Events

Sunday, October 21

5:00pm – 7:00pm Badge Pick-up & Networking Reception

Monday, October 22

The first full day of the Summit will focus on how the retail industry powers America’s workforce, including opportunities for workers, industry trends and requirements, and the very real and immediate needs of employers, which the workforce system is positioned to address.

7:45am – 9:00am Rise and Shine Breakfast & Badge Pick-up

9:00am - 9:15am Welcome to the Retail Works Summit!

NRF Foundation President, Ellen Davis welcomes workforce board leaders, retailers and state association executives to the partnership building event.

9:15am – 10:15am How Retail Powers the American Workforce

There's more to retail than products and consumers. A lot more. Chris Baldwin, President and CEO of BJ’s Wholesale Club and Chairman of the NRF Board, discusses the state of the retail industry and shares the impact retail jobs have on American communities, and why talent is more important than ever to the industry’s future. Following his presentation, Chris will answer questions from the audience.

10:15am – 11:15am New study: Wage Progression & Benefits in Retail

Good jobs changes lives. In this session, Mercer presents findings from a new study on wage progression and benefits in the retail industry. A panel of retailers will also share how their companies are investing in workforce through benefits programs, internal training and other educational initiatives. Confirmed panelists include: Jacqui Canney, EVP, Global People Strategy, Walmart and Christine Deputy, CHRO and EVP of Human Resources, Nordstrom.

11:30am - 12:30pm The Growth and Shift of Retail Jobs

Retail jobs lead to promising careers. In this session, learn from Emsi about a new report on how entry-level retail jobs provide verified career pathways to advancement and opportunities that go beyond store-based or "frontline" retail operations. A panel of retailers will also share information about the diversity of roles and professional development programs within their organizations. Confirmed panelists include Justin Smith, VP Talent Planning and Acquisition, Qurate Retail Group.

12:30pm – 1:30pm Networking Lunch

1:30pm – 2:30pm CEO Fireside Chat: Building a Workforce to Meet the Needs of Today’s Customers

The customer is always -- changing, and as the customer evolves, so must the retail industry. In this fireside chat, Macy's CEO Jeff Gennette and Chicago-Cook Workforce Partnership's Karin Norrington-Reaves discuss how Macy's has adapted to its shopper's needs, and the benefits of a retailer-workforce partnership.

2:45pm – 3:45pm Session coming soon.

3:45 pm – 4:30pm The Workforce of the Future – What to Expect & How to Prepare

Hear from PwC about the technological, social and demographic trends influencing the workforce of the future, how jobs will change, the implications for workers and how we prepare them to compete.  A reaction panel will explore how retailers and workforce boards might collaborate to equip workers with the skills they need to succeed as jobs evolve.

4:45pm – 6:00pm Cocktails & Networking Reception

Tuesday, October 23

The final day of the Summit will focus on how the NRF Foundation, retailers, state retail association executives, and workforce boards can work together to provide economic opportunity to millions of Americans.

8:00am – 8:45am Rise and Shine Breakfast

8:45am – 9:00m Welcome Back!

9:00am - 10:00am Models and Methods for Working Together

Executives from workforce and job readiness organizations will share their experiences on effective models and methods for working together, followed by an extended opportunity for Q&A. Moderated by Adam Lukoskie, vice president of the NRF Foundation.

10:15am – 11:15am Activating at the Local Level to Build Better Partnerships

11:15am – 11:30am Closing Remarks


Sheraton Times Square Hotel
Sheraton Times Square
New York, NY 40506
United States