State of Retail and the Consumer 2021

June 9, 2021 12:00pm to 1:00pm Eastern

NRF’s inaugural State of Retail and the Consumer virtual event will focus on consumer shopping trends that are shifting retail business operations. Hear from industry experts including NRF President and CEO Matthew Shay, NRF Chief Economist Jack Kleinhenz, retail CEOs from major brands and market researchers. Explore how an increasingly divided set of consumer values are driving retailers to align their businesses, products and services to appeal to post-pandemic shoppers.


I. Introduction to the State of Retail and the Consumer

Matthew Shay, President and CEO, NRF 

II. Health of the Consumer and 2021 Economic Outlook

Jack Kleinhenz, Chief Economist, NRF 

III. Divided We Stand: Decoding the Citizen Shopper


Karen Benway, Partner, Consumer Market Leader – East Region, Ernst & Young LLP

Rachel Bonsignore, Vice President, GfK

Melissa Repko, Retail Reporter, CNBC

Moderator: Terry J. Lundgren, Founder & CEO, TJL Consulting Advisors LLC

IV. How the Post-pandemic Consumer is Reshaping Retail  


Vivek Sankaran, President and CEO, Albertsons Companies

Javier Quiñones, President and Chief Sustainability Officer, IKEA US

Jean-André Rougeot, President and CEO, Sephora Americas 

Moderator: Matthew Shay, President and CEO, NRF


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Matthew Shay headshot
Matthew Shay
President and CEO
National Retail Federation
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Karen Benway headshot
Karen Benway
Consumer Market Leader – East Region
Ernst & Young LLP
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Rachel Bonsignore
Rachel Bonsignore
Vice President
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Jack Kleinhenz
Jack Kleinhenz
Chief Economist
National Retail Federation
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Terry Lundgren
Terry J. Lundgren
Founder & CEO
TJL Consulting Advisors LLC
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Javi Q headshot
Javier Quiñones
President and Chief Sustainability Officer
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Melissa Repko headshot
Melissa Repko
Retail Reporter
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Jean-André Rougeot, President and Chief Executive Officer, Sephora Americas
Jean-André Rougeot
President and Chief Executive Officer
Sephora Americas
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Vivek Sankaran, Albertsons
Vivek Sankaran
President and CEO
Albertsons Companies


United States