Customer Experience

 
NRF 2022 Chewy session
Chewy CEO Sumit Singh on innovation as a motivator for success
NRF 2022: How Chewy balances growth and a customer-centric culture.
 
NXT artificial intelligence
AI’s role in retail
NRF NXT: How AWS, Neiman Marcus, Wayfair and The Yes are using artificial intelligence.
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AMEX WWD
2022 and Beyond: The Evolving Customer Journey
The NRF participated in a Women’s Wear Daily’s special executive report, sponsored by American Express.
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