Customer Experience

 
Blurred photo of department store interior
Through the retail lens: Department stores disrupted
Kathy Gersch explores the acceleration of long-needed change.
 
Two customers entering a store
Through the retail lens: Shopper experience
Nicole Leinbach Reyhle on the uncertain road ahead.
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Spring/summer 2020 collection designed by Alessandro Michele presented at Gucci Hub
What does ‘luxury’ even mean?
Rethinking priorities and new technology should drive innovation as luxury adapts to changing consumer needs.
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