Customer Experience

 
Mickey Onvural and Andrea Waldman at NRF 2020
Rewiring retail thinking to celebrate diversity
Brands are evolving to be more in sync with today’s consumer.
 
Erik Nordstrom speaks on stage at NRF 2020
Erik Nordstrom discusses serving customers on their terms
Reflection on a year of learning for Nordstrom and a look ahead to 2020.
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BMW/Olo navigation system ordering
Car, meet drive-through
BMW is pushing fast-food innovation further.
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