Online and in-store

 
Makeup brushes, lipstick and powders
Sephora’s winning customer experience formula
Retail Gets Real episode 120: The strategy behind connecting with the modern beauty shopper wherever she is.
 
woman is sitting on her bed with her phone and credit card in hand getting ready to order something offline
The State of Retailing Online 2019
Metrics from the previous year and retailers’ key priorities, investments and challenges for this year.
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Sucharita Kodali on Innovation Stage at NRF 2019: Retail's Big Show
Retailers’ top priorities for 2019
Forrester’s Sucharita Kodali discusses retailers’ goals for this year and long-term investment intentions.
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