Monday, January 23, 2017
Hugo Boss develops personalized consumer strategies from mountains of data.
Friday, October 28, 2016
New privacy rules could be a barrier to free trade and to retailers’ legitimate use of customer relationship management practices.
Wednesday, October 12, 2016
The retailer uses Microsoft Surface devices to create a seamless personalized experience.
Wednesday, August 10, 2016
A complex customer call center system routes the calls to various locations but requires integrated records of all the communications.
Wednesday, April 27, 2016
Kroger gets personal through customer science.
Wednesday, April 13, 2016
Sally Beauty Supply finds loss prevention data improves enterprise operations.
Tuesday, December 15, 2015
Coffee company employs retargeting tactics to retain customers.