In their own words: Why retail is the face of Main Street
The SBA’s National Small Business Week is an important time to recognize America’s entrepreneurs. If you’re into stats, you probably know that retail is integral in the small business spectrum. Among all companies with fewer than 10 employees, one out of every seven is a retailer. When you factor in that 95 percent of all retail companies operate just one location, “small” businesses are unquestionably a big force in the American economy.
Numbers like these are important to quantify the impact of small retail. But as we’ve learned time and again, stories from Main Street are just as – if not more – important to telling the full story. If you ask any business owner, they’ll tell you that it takes long hours, hard work and dedication to make their business successful. And that’s just what we did.
Here’s what five small retailers had to say about what it means to be the heart of America’s small businesses. Follow along and share your stories on Twitter using #SBW2014.
“We consider customer service in our business the number one priority, before, during and after the sale.”
Debbie Schaeffer, Owner & President, Mrs. G TV & Appliances & Sleep Center
“Retail is the heart of all communities.”
Brion Torgerson, CEO, Torgerson’s LLC
“I think when people walk into a retail store they think that everything they see is right there. They don’t understand the heart and soul that goes into running a retail store [by] an independent retailer on Main Street.”
Michelle Ahlmer, Executive Director, Arizona Retailers Association
“I think retail is very important to communities, large or small communities, because of how it brings people together.”
Stephanie Nied Tseu, Sleep Train Mattress Center
“We small business owners tend to be doing everything. We’re the marketing people and we’re the HR people.”
Erin Calvo-Bacci, Owner, Bacci Chocolate Design