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Build a Better Retail Business

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Need innovative ways to attract and retain customers using mobile and social media, or having a problem with a recent cloud implementation?

The 3rd Annual ARTS User Conference, September 25-27 in Orlando, is the place to find proven ideas and solutions. The User Conference program format has earned a 90-plus percent attendee return rate and is designed to help you achieve your objectives by presenting innovative retail case studies and “how-to” sessions.

BevMo!, one of the nation’s largest specialty retailers of alcoholic beverages and related products, will share how it replaced its business information support in six months with new POS, data management and business intelligence (BI) fully deployed in the cloud. ARTS board member Bob Graham, vice president of IT for BevMo!, will relate how innovative solutions fully based on ARTS standards enable a business to grow and increase market share. Crate & Barrel, long known as an innovative retailer, is transforming its business to provide better customer experiences using mobile applications and robust business analysis tools. You will also hear how Pier 1 Imports, coming back from the edge of bankruptcy, is selecting replacement applications using ARTS RFPs.

User Conference attendees will get an advance look at information from the fourth ARTS whitepaper, which will provide tips for successfully using social networks to strengthen customer relations and increase sales. Presenters will share how to implement BI to ensure accurate and current data by utilizing version 2 of the ARTS Data Warehouse Model and related KPIs.

Another session will cover Business Process Modeling (BPM) and show how you can identify opportunities for business efficiencies and reusable SOA services, and manage ongoing application maintenance time and cost to be more responsive to business requests. There will also be a session for food services introducing the next ARTS XML integration standard, a universal format for managing orders from mobile, web, kiosks or phones. This standard will ensure your next home pizza delivery is accurate and on time.

Each day will begin with birds-of-a-feather roundtables on Social, Cloud, Mobile, BI, Data Model, UnifiedPOS, Payment and BPM that provide the opportunity to informally discuss these topics with experts. ARTS attendees fill these tables by 7:30 each morning, ready to learn and share experiences to help their colleagues.

It is amazing, but after 17 years the original ARTS standard, the Data Model, continues to increase in popularity. As physical data storage facilities grow to sizes unimagin- able 20 years ago, implementing data management becomes even more important: Too much data not properly organized can be worse than too little. To that point, the User Conference will begin with two in-depth education sessions:

• Managing your Data Effectively explores the basic structure and content of the Data Models and how to use them as the heartland of your master data management program.

• Selecting the “Right” Cloud Services for Your Business will provide a detailed review of the multiple cloud services, both public and private, and how you can best utilize them to support your business at lower costs.

ARTS provides better standards and technology education information because of the partnership between retailers and vendors. Vendors who implement ARTS standards and sponsor ARTS events — like Epson, Third Solutions, Cisco, Glenture Group, NCR, Bizerba and Argility — truly have the best interests of their customers at heart.