We're undergoing maintenance. Some site features are not accessible.

Consumer View Summer 2019

The Robot in the Room
Consumer View Summer 2019

Consumers’ choices in terms of where, how and why they buy are redefining retail and creating a new playbook for the industry. NRF’s Consumer View is a recurring look at the consumer forces that are shaping retail.

For the Summer 2019 Consumer View, NRF surveyed consumers to understand the role technology plays in their shopping decisions. More than three out of five consumers recognize the role retailer investments in technology have played in improving their experience across online, stores and mobile. They're also eager to embrace new solutions that will further streamline how they browse and buy.

Click through the latest report to see what today’s shoppers view as a "must have" when it comes to retail technologies and how they feel about emerging innovations like social shopping, voice assistants and augmented reality.


Previous issues

Consumer View Winter 2019
How retailers’ strategies around technology, fulfillment and store experience played out over the past year.
Read more
Consumer View Fall 2018
The popularity of discount shopping and how it is impacting the mindset of today’s consumer.
Read more
Consumer View Spring 2018
NRF takes a closer look at an emerging group of consumers, millennial parents.
Read more