Delivery & Returns report

This resource was previously published by the Reverse Logistics Association. NRF acquired RLA in 2023.

In this report, we explore delivery and returns. From next day delivery and parcel tracking expectations to preferred delivery and returns methods (including the rise of out-of-home parcel points), you’ll discover what’s most important to online shoppers when they receive and return purchases.

To help you create a great delivery and returns experience for your customers, we reveal the improvements online shoppers want and provide valuable insight that your business can action.