ReturnPro Returns Report: 2025 Holiday Edition

The 2025 holiday season is shaping up to be a season of opportunity, but not without risk. We surveyed 500+ senior retail leaders from companies generating $500M+ annually, and the findings are clear:

1. Low inventory is now a top concern

2. Retailers are delaying promotions to match supply with demand

3. Returns remain significant, 80% said the average shopper sent back $51+ in goods last year

4. Fraud spikes during the holidays, with 75% of retailers reporting increases

5. Shoppers expect faster, easier returns and retailers are investing in smarter policies and tech to keep up

The message is clear: returns aren’t just a cost, they’re central to the customer experience. Learn more about these and other emerging retail and returns trends heading into the holidays.