The State Of Retail Payments is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. It outlines key priorities and challenges for digital business professionals and payment decision makers. The report also explores the role of emerging digital payments and how merchants are investing in new payment technology. Key takeaways from the report include:
- Fraud and security concerns still dominate payment agendas: In a post-EMV world, fraud is shifting from in-person to eCommerce channels, so retailers have been busy bolstering their defenses to mitigate the increasing costs and risks of eCommerce fraud
- Customer payment experiences are also on the radar: Retail payment executives are focusing on better connecting payments to omnichannel buying experiences over the next 18 months.
- Merchant-vendor relationships are on the upswing: The strained retailer-vendor relationships during EMV implementations in 2015 and 2016 have been resolved. Retailers are now looking for more capabilities and better business intelligence from their payment providers.
Download this study to see additional insights and recommendations on how retailers can adapt to the changing payments environment.
This resource is exclusively for NRF members. Learn more about joining NRF.