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“The State Of Retail Payments” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. This report outlines key priorities and challenges for retail digital business leaders and payment decision-makers. We asked merchants about their interest in and adoption of much-discussed payment topics such as “buy now, pay later” (BNPL), cryptocurrency, contactless payments, mobile commerce, and the status of their fraud mitigation efforts.
This report is available for purchase on Forrester’s website.
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