Connected Commerce

woman uses device in furniture store

Connected Commerce

Learn how successful companies and retail leaders approach customer experience, explore new trends, best practices and more through blog posts, videos, research and more. 

Trunk Club stylist helping fit a jacket on customer
 
Report: Decoding the personalization paradox

5 keys to delivering tailored experiences at scale

New research from NRF and research firm GfK reveals three major societal trends that are driving the desire for personalization and how brands can leverage those trends to optimize their marketing strategy and tactics.

 
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Digital Council

The Digital Council is a collaborative, networking group of digital leaders focused on the e-commerce, mobile and innovation functions in retail. These senior level experts from NRF member companies represent the breadth and diversity of the retail industry and give their time and knowledge to help advance their organizations, careers and the industry overall. 

The council meets quarterly via virtual calls and in-person meetings at key NRF events including Retail’s Big Show and NRF Nexus.

Professionals working together
Professionals talking with each other.

More ways to connect with marketing and technology industry peers

Explore additional marketing and technology groups to connect and learn from retail industry leaders and experts.
AI Working Group
CIO Council
Marketing Executives Council

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CEO of Dominion Jewelers on the secret to small business success
CEO Sergio Rojas says the retail destination focuses on celebrating life’s special moments and building community.
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Kendra Scott store entrance.
How Kendra Scott delivers on a ‘fashion-for-philanthropy’ vision
Retail Gets Real episode 346: CEO Tom Nolan on authenticity and community involvement.
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Earth Day
A glance into consumers’ views on sustainability
New GfK research finds most Americans say concern for the environment is a priority.
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Individuals using a phone to shop.
The future of AI in consumer experience
Retail Gets Real episode 344: IBM’s Jane Cheung shares consumer study insights and how retailers are using AI
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 Marissa Jarratt, chief marketing and sustainability officer at 7-Eleven Inc.
Inside 7-Eleven’s retail media network
The convenience store chain is finding new and innovative ways to connect with customers.
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