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Omnichannel shopping

Omnichannel expectations

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Convenience and cost are critical factors for the omnichannel consumer. As features such as flexible return policies and free shipping become standard across the industry, shoppers come to expect new levels of service and flexibility. NRF collected survey data to understand how much influence such services have in conversions. 

Monthly Consumer Survey, conducted by Prosper Insights & Analytics
Monthly Consumer Survey, conducted by Prosper Insights & Analytics
Monthly Consumer Survey, conducted by Prosper Insights & Analytics