NRF On Demand: Members-only

Crate and Barrel's Neela Montgomery on stage at NRF 2020

Watch what you missed

Welcome to NRF On Demand!

NRF on Demand is sponsored by goTRG. This free NRF member benefit provides you and your colleagues with a digital platform hosting over 100 videos spanning 75+ hours of retail content from our industry-leading events. New content is added throughout the year.

Have new topics in mind you would like to see? Send us feedback.

NRF On Demand: NRF Retail Leadership Series

Watch candid conversations with CEOs from the retail industry's most iconic brands on demand, including Lowe's President and CEO Marvin Ellison, Target Board Chairman and CEO Brian Cornell, Hilton CEO and President Chris Nassetta, and Crate and Barrel CEO Neela Montgomery.

Marvin Ellison, CEO, Lowe's
Guidelines for reopening retail stores amid Covid-19
NRF On Demand: Operation Open Doors Webinars
Learn new guidance and tools to operate stores safely during COVID-19. Areas for guidance include logistics, social distancing and safety issues, and how to bring employees back to the workforce.
NRF On Demand: Cybersecurity Webinars
Focusing on latest security, privacy and best practices for retailers. Covering data breach prevention, Formjacking Protection and Payment Security.
Online shopping cybersecurity

More members-only webinars

Retailer Conflict Prevention and De-escalation
October 2020

This program focuses on ways to prevent and de-escalate conflict, specifically around the U.S. election. The Crisis Prevention Institute will share communication strategies that retailers can take to inform and prepare their staff. Our partners from law firm, Seyfarth and Shaw LLP also join to talk about handling "mass" conflict and potential workplace violence, and answer any legal questions.

Retail worker
Close up of woman holiday shopping with phone
Data is King: How to effectively reach shoppers during Holiday 2020 and beyond featuring Clarks
September 2020

Tune in to hear from Chris Hardisty, SVP eCommerce, Clark's and Aaron Cheris, Retail Practice Head at Bain, and how they are maximizing sales and provide exceptional shopping experiences during the holidays and beyond.

This NRF webinar is brought to you by Salesforce.

Members only
How to Prepare for a Successful 2020 Holiday Shopping Season

The 2020 holiday shopping season will make history — not because retailers are seeing record-breaking sales or meeting pre-COVID predictions, but because it will look so different. The stakes have never been higher as the pandemic continues to disrupt the retail industry.

Members only
How to Prepare for a Successful 2020 Holiday Shopping Season
The rules and regulations of CBD in retail
NRF CBD Update Webinar Series - August 2020

The NRF CBD Update Webinar is focused on latest developments in state and federal regulation of the sale of CBD and cannabis-related products, including action from the FDA.

Members only
Retailers only
Retail Tech Spotlight: Tech-enabled Resiliency Webinar

Designed for retailers and tech investors, the interactive webinar features a fireside chat with Chief Merchandise and Design Officer for Savage X Fenty, Christiane Pendarvis. A series of presentations from The New York Fashion Tech Lab women-led startups focused on how technology enables resiliency. Demo topics include VR, delivery, livestream shopping, ecommerce platforms and in-store engagement.

Members only
Artificial intelligence
Retail shrink surge
NRSS Findings: Retail Shrink Rates Surge

The 2020 National Retail Security Survey finds shrink at an all- time high, accounting for 1.62% percent of a retailer’s bottom line – costing the industry $61.7 billion. Shrink impacts every aspect of a retailer’s operations, but it’s LP professionals who are responsible for combatting not only shrink but an evolving host of threats. We will look at the top findings from this year’s report and chat with two retailers about how they’re tackling multiple challenges.

Members only
The State Of Retail Payments In 2020

The State of Retail Payments is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. It outlines key priorities and challenges for digital business professionals and payment decision makers.

Members only
Retailers only
State of payments for retail customers in 2020
Woman browsing clothes in a small store
NRF x BCG: How to Prepare for the New Reality in Apparel, Luxury, Beauty and Accessories

Apparel, luxury, beauty and accessories companies are working full-force to manage the crisis and protect the business now and in the new reality – but what can we expect the new reality to look like after the crisis is contained, and how should you prepare?

Members only
Retailers only
Current and Future Coronavirus Response and Resiliency
Focusing on operational considerations and security and resilience-related best practices for retailers navigating the Covid-19 crisis.
Members only
Retailers only
Retailers reopening during pandemic

Browse by topic

Retail Transformation
Ryan Brazelton, Executive Creative Director, Interbrand  Innovation Stage Session at NRF 2019
See how startup leaders and retail experts are transforming the industry and driving innovation.
Members only
Watch now
Talent, Culture and Leadership
Shelley Zalis CEO, The Female Quotient and Founder The Girls' Lounge
Learn how industry leaders are leading the way in retail with a focus on talent acquisition, D&I and more.
Members only
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Customer Experience
  Lee Peterson EVP, Brand, Strategy and Design WD Partner
Watch how successful companies and retail leaders approach CX, explore new trends, best practices and more.
Members only
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Retail Technology
Carrie Ask, Brand President Men's Warehouse and Moores
Watch how some of retail’s tech leaders are leveraging the latest in technology, innovation and data.
Members only
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Marketing Strategy
Mario Moreno of H&M speaking at NRF NXT
Learn how leading brands focus on media and marketing strategy to achieve omnichannel success.
Members only
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Browse by show

Carla Harris speaks on stage at NRF PROTECT in Anaheim
Top sessions from retail’s loss prevention and cyber risk event.
Members only
Retail’s Big Show
Jennifer Hyman of Rent the Runway at NRF 2020
Watch top rated sessions in full from the world’s largest retail conference and expo.
Members only
Molly Ford speaking at NRFtech in San Fransisco
Explore the latest tech from retail’s premier technology summit for CIOs, CDOs, senior tech execs and start-ups.
Members only
Lockie Andrews of UntuckIt speaking at NRF NXT 2019
Watch some of the top-rated sessions from NRF NXT 2020 for insights into the latest trends in data, analytics and tech.
Members only
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As more consumers favor digital purchasing channels during this unprecedented holiday season, retailers will need to prepare for an onslaught of retail returns.

goTRG surveyed more than 1,000 consumers across various age groups in the United States to assess changing consumer shopping behavior in relation to both general and holiday returns during the COVID-19 pandemic.

Read Consumer Survey