NRF Research

NRF produces research throughout the year responding to trends, consumer sentiment and economic forces.
Shopping returns
Customer Returns in the Retail Industry 2021

NRF and Appriss Retail surveyed retailers to better understand the current returns landscape. This report includes a look at the overall impact of consumer returns, how the holiday season and digital landscape impacts returns, and benchmarking data on return fraud.


Latest consumer research from NRF

How COVID-19 is impacting boomers’ shopping behavior
From shopping online to curbside pickup, the pandemic has shifted boomers' priorities.
Read report
Meet the 2020 consumers driving change
How values and personal beliefs are driving consumers' shopping habits and choices.
View previous issues
Consumer View
NRF’s Consumer View is a quarterly look at what shapes retail.
Holiday consumer spending
Back to School
Survey results and consumer insights related to retail's second biggest spending event of the year.
Read more

Latest industry research

Consumers want it all
As retailers and brands look to the future, they must focus on aligning offerings with these new consumer expectations.
Read more
2021 Retail & Fashion Digital and Technology Benchmark
NRF and Boston Consulting Group’s 2021 Retail & Fashion Digital and Technology Benchmark.
Members only
Read more
NRF 2020 Wildfire Survey
A look at how the 2020 wildfires impacted retailers.
Members only
Read more
National Retail Security Survey 2020
Compelling statistics on inventory loss, its financial impact and strategies for fighting fraud.
Read more
The evolving conversation on consumer values
How social values are impacting consumer behavior amid a pandemic and movement for racial equity.
Read more

All NRF original research