Operation Open Doors

Guidance for retailers on safely operating stores

Operation Open Doors - Path to Reopen Retail is providing guidance and tools that NRF members can use as they operate stores safely during the COVID-19 international health crisis. Areas for guidance include logistics, social distancing and safety issues, and how to bring employees back to the workforce.

Supply chain
 
It's Time to Build Resilience into Retail Supply Chains
Tuesday, November 10
11 a.m. - 12 p.m. EST

Tune in to hear from George Giacobbe, SVP of Supply Chain at Dick’s Sporting Goods, and how leadership teams are now moving quickly and rethinking the supply chain.

 
Map of United States
 
Coronavirus Retail Restrictions by State

A map outlining each U.S. state’s coronavirus-related laws, executive orders, regulations and guidance governing store operations.

 

NRF Operation Open Doors Webinars, made possible by American Express

Supply chain best practices in uncertain times
 
Supply chain best practices in uncertain times
Members only
Watch now
COVID-19 HVAC strategies for retail operations
 
COVID-19 HVAC strategies for retail operations
Members only
Watch now
Embedding agility to navigate the next normal
 
Embedding agility to navigate the next normal
Members only
Watch now
How Salesforce is helping brands reopen safely in more than 35 U.S states
 
Salesforce’s COVID-19 response playbook.
Members only
Watch now
The Retail Recovery: Store Traffic and COVID-19
 
Highlighting recent trends in traffic and shopper behavior as retail stores reopen for business.
Members only
Read more
Global Trends from the Reopening of Stores
 
What retailers are seeing as stores reopen post COVID-19.
Members only
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Reopening Checklist

Explore the Operation Open Doors Checklist, an outline of key topics to consider as retailers seek to reopen operations.

The checklist and select other Operation Open Doors resources will be available to the public for a limited time before they become members-only resources. Learn more about NRF membership.

Retail store signs

Signs for retail stores reminding customers to follow social distancing and safety guidelines are available for download in the following languages. 

English | Spanish

Arabic Chinese | French | German | Italian | Korean | Russian | Tagalog | Vietnamese

 

Industry Partner Resource Headquarters
Resources, insights and special offers to help retailers adapt during the global coronavirus pandemic.
 

Resource Downloads

Resources are being developed in the following areas. These members-only guidances are being developed by a broad mix of retail brands and professionals. If you would like to be involved, please sign up here for one of the NRF Working Groups. Check back often for the latest additions.

Re-opening with social distancing and PPE measures in place
 
COVID-19 Logistics Resources

Access to property (including mall and landlord issues), inventory cleaning and management, protocols for soft openings, obtaining cleaning supplies and PPE.

(Members-only)

 
Social distancing 6 feet
 
COVID-19 Social Distancing and Safety Issues

Policies surrounding PPE, temperature checks, voluntary testing, social distancing for both employees and customers.

(Members-only)

 
Employee safety and returning to work
 
COVID-19 Returning Employees and Employment Legal Issues Resources

How to bring people back from furlough and layoffs, and surrounding legal issues.

(Members-only)

 
Employer liability
 
COVID-19 Liability Issues Resources

Negligence, workforce laws, state and local laws of which to be aware.

(Members-only)

 

More on COVID-19

Coronavirus Resources for Retailers
 
Resources and information for retailers on the COVID-19 pandemic.
Read more
State Resources for Retailers on COVID-19
 
State-level resources and information for retailers on the COVID-19 pandemic.
Read more
NRF Membership
 
Join the more than 16,000 members who make up our community.
Read more