Operation Open Doors

Guidance for retailers on safely operating stores

Operation Open Doors - Path to Reopen Retail is providing guidance and tools that NRF members can use as they operate stores safely during the COVID-19 international health crisis. Areas for guidance include logistics, social distancing and safety issues, and how to bring employees back to the workforce.

To learn more about returning to work policies, take a look at the Epstein Becker Green and NRF Privacy and Cybersecurity and Return-to-Work Consideration resources.

Workplace post-Coronavirus
Return-to-work training and safety planning

Employers nationwide look at post-pandemic planning and return-to-work considerations.

NRF Foundation COVID-19 training

The NRF Foundation launched two new credentials in its RISE Up program in response to the coronavirus pandemic.

COVID-19 training
Reopening Checklist

Explore the Operation Open Doors Checklist, an outline of key topics to consider as retailers seek to reopen operations.

The checklist and select other Operation Open Doors resources will be available to the public for a limited time before they become members-only resources. Learn more about NRF membership.

Resource Downloads

Resources are being developed in the following areas. These members-only guidances are being developed by a broad mix of retail brands and professionals. If you would like to be involved, please sign up here for one of the NRF Working Groups. Check back often for the latest additions.

Re-opening with social distancing and PPE measures in place
COVID-19 Logistics Resources

Access to property (including mall and landlord issues), inventory cleaning and management, protocols for soft openings, obtaining cleaning supplies and PPE.


Social distancing 6 feet
COVID-19 Social Distancing and Safety Issues

Policies surrounding PPE, temperature checks, voluntary testing, social distancing for both employees and customers.


Employee safety and returning to work
COVID-19 Returning Employees and Employment Legal Issues Resources

How to bring people back from furlough and layoffs, and surrounding legal issues.


Employer liability
COVID-19 Liability Issues Resources

Negligence, workforce laws, state and local laws of which to be aware.