The State of Retailing Online 2014: Key Metrics and Initiatives
Floating Share Widget
Floating Rate Widget
RATE THIS ARTICLE
BE THE FIRST TO RATE THIS ARTICLE
The State of the Retailing Online series, a Shop.org study conducted by Forrester Research, provides important benchmarks for online retailers.
Key investments in customer experience helped digital retail businesses grow an average of 29 percent in 2013. Growth of sales via smartphones and tablets has been significant, with store-based retailers reporting an average 135 percent year-over-year growth in sales from smartphones and 86 percent from tablets. Shop.org and Forrester Research surveyed 70 retailers for the State of Retailing Online report, and more than half plan to make mobile efforts a top priority in 2014, focusing on key areas including responsive design and mobile site optimization.
Be part of the industry’s largest, most vibrant and experienced online retail community and gain access to exclusive research, events and networking opportunities.
Gain insight into the emerging trends and best practices in digital retail. Shop.org's original research is conducted in partnership with leading research companies.
Get the rush of discovering new ideas, getting actionable takeaways and building strong relationships with the brightest and most innovative players in the digital retail world.