State of Retail & the Consumer 2024

12:00 PM – 1:00 PM ET
Wednesday, March 20, 2024

NRF’s State of Retail & the Consumer will explore the health of American consumers and the retail industry with leaders including NRF President and CEO Matthew Shay, NRF Chief Economist Jack Kleinhenz, Ph.D., retail executives from major brands, and economic and consumer experts. Watch last year’s event here.

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Agenda

Introduction

Consumer Trends Spotlight: Rapid-fire spotlight on consumer shopping trends.

Serving Customers in 2024: Discussion about how retailers innovate to meet customers’ needs, provide exceptional shopping experiences, and drive customer engagement and retention in today’s competitive landscape.

Accelerating Small Business Growth with Ecommerce: Conversation highlighting how online marketplaces create opportunities for entrepreneurs and small businesses to reach a global customer base, diversify their sales channels, and make an impact in communities across the country.

NRF 2024 Retail Sales Forecast

2024 Consumer and Retail Spending Outlook:  Discussion on the outlook for the 2024 economy and its impact on consumer spending.

Closing

2024 Speakers

John Furner
John Furner
President and CEO
Walmart U.S.
Matthew Shay
Matthew Shay
President and CEO
National Retail Federation
Jess Berger
Jess Berger
Founder and CEO
Bundle x Joy
Katherine Cullen
Katherine Cullen
Vice President, Industry and Consumer Insights
National Retail Federation
Jack Kleinhenz
Jack Kleinhenz, Ph.D.
Chief Economist
National Retail Federation
Steve Liesman
Steve Liesman
Senior Economics Reporter
CNBC
Dharmesh M. Mehta
Dharmesh M. Mehta
Vice President, Worldwide Selling Partner Services
Amazon
Martine Reardon
Martine Reardon
Senior Advisor for Retail Insights and Content Creation
National Retail Federation
Scott Terpstra
Scott Terpstra
CEO and President
Jason Markk