2022 Consumer Returns in the Retail Industry
This report includes a look at the overall impact of consumer returns, how the holiday season impacts returns.
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Industry research
The Retail Employee Value Proposition: What Really Matters in 2022
In April 2022, Axiom Consulting Partners, in partnership with the NRF, launched a U.S. retail labor market survey.
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Winning over the Aspirational Independent
It’s time to switch our attention to Aspirational Independents who represent 15 percent of voters.
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Customer Returns in the Retail Industry 2021
NRF and Appriss Retail surveyed retailers to better understand the current returns landscape.
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$428 Billion in Merchandise Returned in 2020
Consumers returned an estimated $428 billion in merchandise to retailers last year
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