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Roundtable discussion

Digital Retail (

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Cyber Monday coined the phrase “Cyber Monday” in 2005. This year, more than 900 retailers are offering deals on all season long. This shopping event is still a big deal, drawing 121 million shoppers and contributing significantly to an expected $105 billion in online holiday sales, and it's especially popular among younger consumers: Nine in 10 Millennials say they plan to shop online on Cyber Monday.

Online holiday shopping continues to evolve, and we're keeping tabs on this season's trends. For the latest holiday news and consumer survey results, visit NRF's Holiday Headquarters. is a community that's truly "by the member, for the member." This is THE place to connect with retailers and industry pros who know and love the world of digital retail.

News & Research’s highly-regarded original research includes the State of Retailing Online reports, quarterly Think Tank articles, annual eHoliday studies, and Snapshot reports on hot topics in digital retail. Social and Mobile Commerce Studies and consumer research identify shopping trends, and Organizational Structure Studies dig into the evolving nature of the retail industry. Member-submitted white papers round out the resources available in the Retail Library.

Online and Mobile stories in our News section spotlight emerging trends, recap the latest research and share the latest tips from industry experts. SmartBrief is a free, daily email newsletter for online and multichannel retailers. Each issue provides a concise summary of the day’s most important news stories impacting our industry. Preview and subscribe to the newsletter, search the archives, subscribe via RSS or learn more about advertising in the brief.

Events & Education’s signature annual events include the Online Merchandising Workshop and the Digital Summit. Throughout the year, live webinars and archived replays are available online. View all upcoming events.

29 Questions with Zappos' Head of UX
Ahead of his appearance at the Online Merchandising Workshop, Zappos Head of UX Jason Broughton gives NRF a tour of the company's headquarters while answering 29 rapid-fire questions about Zappos, site design, annoying buzzwords and more.
Merch 2014

Heading to a keynote session at's Online Merchandising Workshop.

Networking members do business across the United States and around the world. Regional dinners are scheduled in more than a dozen cities throughout the year, and offer opportunities to connect with local industry peers. Registration is free for retailers. Check the calendar for a dinner near you.

You can also strike up a conversation with colleagues and post questions in’s LinkedIn group. And we’re sharing updates and talking shop on Facebook and Twitter.


NRF’s policy agenda is focused on jobs, innovation and consumer value. We’re the voice of retail – including digital retail – in our nation’s capital, advocating for the industry on issues like patent reform, mobile payments and data security.

Committees & Membership members support the digital retail community with their commitment, energy and creativity. Learn more about becoming a member of the industry’s largest, most vibrant online retail community.

We’re especially grateful for members who go the extra mile to serve on committees and on our Board of Directors. Their contributions provide vision and insights for our members and our industry. Find out more about getting involved with our Content Committee, Research Committee, Member Services Committee, Policy Advisory Group or Think Tank.

Vicki Cantrell at Online Merchandising Workshop Executive Director and NRF SVP, Communities Vicki Cantrell

About, a division of the National Retail Federation, is focused on providing holistic member value to digital retailers and the companies that serve them. Our vision is to be the world’s most valued membership community for digital commerce.

Since 1996, the digital retail industry has joined with to advance the retail industry though shared knowledge, experience and expertise.’s network of more than 600 member companies and thousands of actively participating executives is focused on the digital retail industry’s most critical challenges and rewarding opportunities, including:

  • Best practices in digital retail marketing and merchandising
  • Innovative and emerging retail technology
  • Mobile and social marketing and commerce
  • Seamless, omnichannel strategy
  • Website design, usability, conversion and customer experience provides a forum for retail executives to share information, lessons-learned, new perspectives and insights about online and multichannel retailing. Join us.

Staff contacts:

Vicki Cantrell

Vicki Cantrell
SVP, Communities and Executive Director,

Artemis Berry

Artemis Berry
VP, Digital Retail

Sara Greene

Sara Greene
Director, Membership

Retail's BIG Show logo 2016

More than 33,000 retail industry professionals gathered at Retail's BIG Show 2016 to tap into the digital trends and technology shaping the future of retail. See articles, presentations, video and more from the event.

Retail's BIG Show

More than 33,000 retail industry professionals gathered in New York City, January 17 to 20, for Retail's BIG Show 2016. See articles, photos, videos and presentations from the event. SmartBrief

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