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Technology ARTS


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NRF’s technology leadership community of CIOs and IT professionals educates policymakers and develops resources that help retailers innovate.

The CIO Council is an invitation-only committee of retail CIOs from NRF member companies, focusing on strategic best practices, emerging issues and budget benchmarking.

The IT Security Council is a CIO Council committee that provides a forum for retail security leads to collaborate and exchange information, as well as educate policymakers on combatting data theft and breaches.

ARTS, NRF’s retail technology standards division, helps retailers and solution providers identify, adopt and integrate current and emerging information technology.

News & Resources

NRF’s Retail CIO Download reviews key findings and trends from the NRF CIO Council Roundtable and member survey.

Digitizing the Store, a 2014 report developed in partnership with the University of Arizona and Demandware, surveyed more than 200 retail business and technology executives to evaluate the convergence of point-of-sale and e-commerce technology.

A follow-up report in 2015, Building the Business Case for a Unified Commerce Platform, again surveyed hundreds of executives to see how retailers are keeping pace with evolving technology and consumer behavior.

Retail technology standards — Unified POS, Data Model, XML Schema, and Business Process Modeling — lower the cost of ownership of new technology for retailers, and allow vendors to find partners and compete to offer better service to retailers.  What this means is that retailers can offer better service to their customers — the right products at the right time at the right price.

Technology stories in our News section spotlight emerging trends, recap the latest research and share insightful tips from industry experts. Research and white papers in our Retail Library take an in-depth look at best practices and new strategies for retail technology.

NRF’s SmartBrief is a daily roundup of the latest retail industry news. Each email provides a concise summary of the day’s most important stories. Preview the latest issue and subscribe to the newsletter.

Events & Education

NRFtech is an annual conference for leading retail IT executives. Discussions at the invitation-only forum are centered around actionable information on the latest trends in retail technology.

NRFtech: Connecting retail technology leaders
NRFtech: Retail Technology Leadership Summit 2014 gathered some of the most innovative and influential technology leaders in retail to explore the latest in retail tech and network with industry peers.

Technology events throughout the year include individual sessions and educational tracks at Retail’s BIG Show and Summit. The ARTS Pavilion at NRF’s annual convention is an emporium for new technologies, cloud, mobile and social commerce. ARTS also holds four quarterly meetings throughout the year.

Live webinars and archived replays help retailers navigate the changing technology landscape by implementing standardized technologies and processes. View all upcoming events.


NRF’s policy agenda is focused on jobs, innovation and consumer value. We’re the voice of retail in our nation’s capital, advocating for the industry on issues like patent reform, data security and mobile payments.

Get Involved

Be part of the world’s largest retail trade association. Everyone in your company can take advantage of NRF membership benefits. Learn more or join us.

Staff Contacts:

Vicki Cantrell

Vicki Cantrell
SVP, Communities and Executive Director,

Tom Litchford

Tom Litchford
VP, Retail Technology

Karen Shunk

Karen Shunk

Data Security
Data Security

Retailers are making significant investments in technology to protect customers from fraud and data theft. NRF is committed to finding broad, long-term solutions and to working with all parties involved to ensure that consumers’ sensitive information is protected.

Retail's BIG Show logo 2016

More than 33,000 retail industry professionals gathered at Retail's BIG Show 2016 to tap into the digital trends and technology shaping the future of retail. See articles, presentations, video and more from the event.

ARTS Collaboration Tool

Are you an ARTS member looking to access the collaboration tool? (Requires separate password.)

NRF SmartBrief
Business professional reading email on tablet

Thousands of retailers and industry partners read NRF SmartBrief, a daily email with the latest industry news. View a sample issue and sign up to receive NRF's SmartBrief newsletters.