Appriss Retail 2024 Claims and Appeasements Report

This resource was previously published by the Reverse Logistics Association. NRF acquired RLA in 2023.

This report by Appriss Retail research the growth of claims and appeasement fraud in retail based on data between 1/1/2023 to 12/31/2023. The cost of return fraud and abuse to retailers grew from $20 billion in 2022 to $101 billion in 2023. The report suggests that retailers should utilize AI tools to detect return fraud on a customer-by-customer basis.