The retail industry is aware of the various ways workplace violence may occur in a retail store, distribution center, corporate office or other locations. Active shooters, violent shoplifters, disgruntled customers or outside threats to your employees can cause harm to your people and your business. A strong workplace violence prevention program encompasses the tools to help you prevent, mitigate and respond to situations that may arise. NRF provides the following resources and tools to help you keep your employees and customers safe.
NRF has collaborated with The Power of Preparedness (TPOP), a leading workplace violence prevention training organization, to assist the retail industry in its efforts to develop a safe and secure workplace.
These resources and training opportunities are open to retail and non-retail businesses requiring workplace violence prevention training and programs.
Access resources and services to help you build, implement and support programs involving active assailant, violence de-escalation, specific state-mandated programs and more.
Articles and webinars on a variety of workplace violence prevention topics
Online training opportunities for your employees
Guidance on preparedness, prevention, mitigation, response and recovery against incidents
Best practices, checklists and more
Tools to support state-specific WPV program compliance laws
The NRF Foundation partnered with the Crisis Prevention Institute (CPI), a global leader in de-escalation training, to create a 30-minute online program, the Customer Conflict De-escalation Credential. Developed specifically for front-line, customer-facing and distribution center employees, the program teaches associates how to identify and manage customer conflict within a retail environment.
This video, provided by ICSC, demonstrates potential actions to consider during an active shooter situation occurring in a mall shopping environment.
The Cybersecurity & Infrastructure Security Agency leads the federal government’s public defense against active shooter situations. The following resources are available through government sources supporting the retail community in active shooter preparedness training and response. Retailers may use these resources to assist in the planning, development and implementation of an active shooter plan within their organizations.
CISA Active Shooter Preparedness Main Web Page
Program Development
Training and Awareness