How Take Care creates an oasis for wellness
Retail Gets Real episode 138: How one small business creates a space people want to linger in.
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Customer Experience
How Lilly Pulitzer used its 60th anniversary to build loyalty and attract new fans
Three ways Lilly Pulitzer leveraged a big anniversary to connect with old and new customers in a meaningful way.
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Drybar CMO Sarah Hoffmann on experiential retail
Retail Gets Real episode 136: How Drybar acts like a BFF inside and outside the salon.
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The store of the future with WD Partners’ Lee Peterson
Retail Gets Real episode 135: To truly meet customers’ needs, retailers need to reorganize around them.
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Zulily’s Brian Doherty: Creating unique experiences
Retail Gets Real episode 137: Zulily’s personalized approach and the thrill of the find.
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