Online mattress retailer makes managing remote representatives a dream
A complex customer call center system requires integrated communications records.
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Marketing
One year in, JCPenney’s new CEO raises the retailer’s trajectory
Ellison’s strategy of studying, testing and waiting has impressed the analysts who cover him.
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Ahold increases loyalty and basket size with personalized coupons
Shoppers receive customized messages based on their past, present and future buying behavior.
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Real-time R&D
With no held inventory, b8ta signals a new way of generating revenue while moving products.
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24 questions with JustFab Co-CEO Adam Goldenberg
Shop.org gets to know the innovator before his appearance at the Digital Experience Workshop.
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