In partnership with
NRF and Appriss Retail surveyed retailers to better understand the current returns landscape. This report includes a look at the overall impact of consumer returns, how the holiday season and digital landscape impacts returns, and benchmarking data on return fraud. Some key findings are below:
- Total returns account for over $761 billion in lost sales for U.S. retailers
- For every $1 billion sales, the average retailer incurs $166 million in merchandise returns
- For every $100 in returned merchandise accepted, retailers lose $10.30 to return fraud.
- Receipted returns are a hidden risk from behaviors like shoplifting, collusion, wardrobing and more
Related content
Mother’s Day 2024 is all about the classics
With a return to timeless gifts like flowers and special outings, consumers plan to spend an average of $254 per person.
Read more
The future of AI in consumer experience
Retail Gets Real episode 344: IBM’s Jane Cheung shares consumer study insights and how retailers are using AI
Read more
From Peeps to wreaths: Easter shopping insights with NRF’s Katherine Cullen
Retail Gets Real episode 341: NRF’s head of industry and consumer insights on the ways consumers are celebrating Easter.
Read more