Customer Experience Sephora’s winning customer experience formula Retail Gets Real episode 120: The strategy behind connecting with the modern beauty shopper wherever she is. Learn more
Customer Experience Hospitality is on the plate at fast-casual restaurant CAVA Retail Gets Real episode 119: CEO Brett Schulman dishes on what makes customers come back for more. Learn more
Customer Experience Retailtainment as a strategy How Mall of America is going beyond bricks-and-mortar. Learn more
Connected Commerce Engaging consumers in a channel-less world Retail Gets Real episode 114: How Chris Silver from URBN empowers associates to engage with customers. Learn more
Retail Technology How tech is evolving the customer experience at HSN, QVC and Zulily Retail Gets Real episode 112: Qurate Retail Group CIO on the impact of AI and voice. Learn more